Shipping policy

Review our straightforward shipping details below.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

We move quickly to get you equipped. Orders are typically processed within 1–2 business days.

Most orders across Canada typically arrive within 2–5 business days. Delivery to Yukon, the Northwest Territories and Nunavut typically takes 5–10 business days.

CANADIAN FULFILLMENT NETWORK

Orders are shipped from four Canadian distribution centres, helping us provide fast and reliable delivery to customers across the country.

HOW MUCH DOES SHIPPING COST?

We believe in keeping things completely frictionless. OPN Sound offers free standard shipping across Canada on every order — with no minimum purchase, no exclusions and no territory surcharges.

Because orders are fulfilled from Canadian inventory, there are no customs duties, brokerage fees or cross-border charges on Canadian orders.

WHAT SHIPPING CARRIERS DO YOU USE?

We work with trusted major carriers including Purolator, Canada Post, UPS, Canpar and FedEx.

Depending on the order and destination, a signature may be required upon delivery. We are unable to ship to PO boxes, so please provide a valid physical street address at checkout.

DO YOU SHIP INTERNATIONALLY?

At this time, our primary focus is outfitting our Canadian customers, so OPNSound.ca only ships within Canada.

WHEN WILL MY PRE-ORDER SHIP?

If you are reserving our newest gear, estimated shipping dates for pre-order items will be displayed directly on the product page and included in your confirmation email. Please note that pre-order items may require additional processing time before shipment.

ORDER TRACKING & DELIVERY ISSUES

Tracking details will be sent by email as soon as your order is dispatched. You can use this link to monitor your package's progress every step of the way. Please allow up to 48 hours for tracking information to become active after your order ships.

Your gear should arrive ready for action. If your tracking information shows that your package was delivered but you cannot find it, please contact us within 48 hours so we can step in and help.

If your package arrives damaged, please keep the original packaging, take photos of the package and product, and contact us within 48 hours of delivery so we can assist you.

For any shipping inquiries, please contact our support team at: hello@opnsound.ca