Refund policy

Please review our straightforward guidelines below to ensure a smooth return process.

WHAT IS YOUR RETURN POLICY?

If you ordered the wrong model or simply changed your mind, you have 30 days after receiving your item to request a return.

To ensure a smooth process, please keep the following requirements in mind:

• Your gear must be in the exact condition you received it: unused and in its original, unopened packaging.
• You must provide your receipt or proof of purchase.
• A standard 20% restocking fee applies to these returns to cover processing.
• The cost of the return shipping label will be deducted from your final refund amount.

WHAT IF MY GEAR IS DEFECTIVE, DAMAGED, OR INCORRECT?

Please inspect your order when it arrives. If your product is defective, damaged in transit, or if you received the wrong item, contact us immediately at hello@opnsound.ca with your order number, a description of the issue, and photographs where applicable.

If your return request is approved, OPN Sound Canada will provide a prepaid return shipping label and return instructions. Approved returns involving a defective, damaged, or incorrect item are not subject to a restocking fee.

HOW DO I START A RETURN?

To initiate a return, email us at hello@opnsound.ca with your order number and a brief reason for the return.

If your return is accepted, we will provide you with a Return Merchandise Authorization (RMA) number, a return shipping label, and instructions on how and where to send your package. For change-of-mind returns and customer ordering errors, the cost of the return shipping label will be deducted from your refund. For approved defective, damaged, or incorrect-item returns, the prepaid return shipping label is provided at our expense.

Approved returns must be mailed to our processing facility at: 290 rue Jacques, Laval, QC H7P 5Y8, Canada.

Items sent back without first requesting and receiving return authorization will not be accepted.

CAN I EXCHANGE MY ITEM?

Need a different model for your daily routine? The fastest way to get exactly what you want is to return the item you have. Once that return is accepted, make a separate purchase for the new gear.

ARE THERE ANY NON-RETURNABLE ITEMS?

To maintain our quality standards, we cannot accept returns on sale items or gift cards.

WHEN WILL I RECEIVE MY REFUND?

Once your returned package arrives and is inspected at our warehouse, we will notify you if the refund was approved.

If approved, your credit, less any applicable restocking fee or return-shipping cost, will be processed to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at hello@opnsound.ca and we will gladly look into it for you.