Frequently Asked Questions
Quick answers about orders, shipping, returns, OPN Sound technology and product support.
Orders & Shipping
Do you offer free shipping in Canada?
Yes. OPN Sound Canada offers free standard shipping on all orders across Canada.
How long will my order take to arrive?
Orders are typically processed within 1–2 business days. Most orders across Canada arrive within 2–5 business days. Delivery to Yukon, the Northwest Territories and Nunavut typically takes 5–10 business days. Standard shipping is free on every Canadian order, with no minimum purchase or territory surcharge.
How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with tracking information so you can follow your delivery.
Can I change or cancel my order after placing it?
We begin processing orders quickly, so changes or cancellations may not always be possible. Contact us as soon as possible after placing your order and we’ll do our best to help.
Returns & Exchanges
Can I return an item?
Yes. If you ordered the wrong model or changed your mind, you can request a return within 30 days of receiving your order. The item must be unused and in its original, unopened packaging, with proof of purchase.
Are there any return fees?
For change-of-mind or wrong-model returns, a 20% restocking fee applies. Return shipping costs are also deducted from the final refund.
How do I start a return?
Email hello@opnsound.ca with your order number and a brief reason for the return. If approved, we’ll provide an RMA number, return shipping label and return instructions.
Can I exchange my item?
The fastest way to exchange an item is to return the original product. Once the return is accepted, you can place a separate order for the product you want.
What if my item arrives damaged, defective or incorrect?
Contact us immediately at hello@opnsound.ca. We’ll review the issue and help make it right.
For complete conditions and exclusions, view our Refund Policy.
Warranty
What warranty comes with my OPN Sound product?
Authentic OPN Sound products are backed by a Limited Lifetime Warranty against manufacturing defects in materials and workmanship.
What does the warranty cover?
The warranty covers qualifying manufacturing defects. Coverage is subject to the manufacturer’s warranty terms and conditions.
How do I make a warranty claim?
Contact us at hello@opnsound.ca with your proof of purchase, product information and a brief description of the issue. Our support team will guide you through the next steps.
Product & Technology
What are open-ear headphones?
Open-ear headphones let you enjoy audio without blocking your ear canals. Depending on the model, OPN Sound uses bone conduction or directional air audio to deliver sound while helping you remain aware of your surroundings.
What is bone conduction?
Bone conduction sends gentle vibrations through the cheekbones to the inner ear, leaving the ear canal open. This allows you to listen while still hearing more of what is happening around you.
What is directional air audio?
Directional air audio uses precisely positioned speakers to direct sound toward your ears without covering or blocking the ear canal. It provides a more traditional audio experience while maintaining an open-ear design.
Which technology is right for me?
It depends on how you plan to use your headphones. Bone conduction is a great choice for active use and situations where keeping your ears completely open is important. Directional air audio offers an open-ear experience with sound delivered through the air. Check each product page to find the model that best fits your activities.
Are OPN Sound headphones hearing aids or medical devices?
No. OPN Sound headphones are consumer audio products and are not medical devices or hearing aids. They are not intended to diagnose, treat or correct hearing conditions.
Setup & Troubleshooting
How do I pair my OPN Sound headphones with my device?
Turn on your OPN Sound headphones and place them in pairing mode. Then open the Bluetooth settings on your phone, tablet or computer and select your OPN Sound device from the list of available devices. Pairing steps may vary slightly by model.
What should I do if my headphones won’t connect?
Make sure Bluetooth is turned on and that your headphones are charged and within range of your device. If they were previously connected to another device, disconnect them there first and try pairing again. Restarting both the headphones and your device can also help.
What should I do if I’m having problems with the sound?
Check the volume on both your headphones and connected device, and make sure the headphones are positioned correctly. If the issue continues, disconnect and reconnect Bluetooth. For model-specific troubleshooting, refer to your product manual or contact our support team.
How do I charge my OPN Sound headphones?
Use the charging cable supplied with your headphones and connect it to a compatible USB power source. Charging times and indicator lights vary by model, so refer to your product manual for exact instructions.
Where can I get additional help?
If you still need assistance, contact OPN Sound Canada at hello@opnsound.ca. Please include your order number, headphone model and a brief description of the issue so we can help you more quickly.